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How User Experience Will Power the Second Wave of Crypto Exchanges

Current cryptocurrency exchanges are intuitive only to the highly technical and computer savvy while leaving the average consumer wondering how to manage their account and conduct a simple trade. Navigating an exchange can require knowledge of complex interfaces, order books, market-pegged assets, technical indicators, and more. Additionally, customer service for exchanges is either non-existent or unresponsive to the needs of its users, with it often taking days to receive a response to any customer inquiry.

Efforts to build decentralized exchanges are failing due to the complexity and time it takes for users to complete simple transactions. Many of these exchanges require escrow accounts and off-chain money transfer to complete transactions, something that leaves users feeling uncomfortable and not secure in the midst of any transaction.

The first wave of cryptocurrency exchanges have done a great job of getting the technologically literate user on board, but have failed to provide an easy-to-use solution for the masses. For the industry to grow in adoption, new exchanges will need to give users the best user experience possible.

A New User Experience

ETERBASE believes in the best customer service for all of your crypto-trading needs, and for this reason, we aim to provide 24/7 support to assist users with any issues or questions they might have. Our client support will not be like your typical cryptocurrency exchange support service, where you will only talk to a chatbot or automated email server. The ETERBASE customer support system will employ human-centric customer service, which ensures that every single inquiry and request is attended to quickly, effectively, and on a personal level.

The ETERBASE exchange interface is built to be both highly functional and aesthetically appealing, making it easy for new users to get used to. Sub-accounts allow for a high degree of account customization and manageability across a range of digital assets, with all sub-accounts managed through the account home screen. Social trading will allow all traders to interact and engage with market leaders and experts, giving them insight into new trading strategies, while professional traders can earn rewards for providing positive market signals and commentary.

The ETERBASE debit card will allow users to spend their cryptocurrency easily on everyday purchases. No more having to worry about who will accept cryptocurrency or how to exchange tokens for fiat.

Gone are the days of long wait times for customer service inquiries, clunky interfaces, and complicated trading tools. ETERBASE brings you into the next generation of cryptocurrency exchanges with its easy-to-use interface and lineup of trading tools, which provide the best user experience in the industry.

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